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Refund Policy

General Policy

Refund requests must be submitted in writing and are subject to management review and approval.

1. Synott Tax Services

Before Service Commencement

A client may request a refund if payment has been made and no work has commenced.

After Service Commencement

Once any of the following has occurred, payments become non-refundable:

  • Consultation has been conducted.
  • Documentation review has commenced.
  • CAC application has been submitted.
  • Tax filing has commenced.
  • Audit activities have begun.
  • Advisory services have been rendered.

Government fees, filing fees, and regulatory charges are non-refundable.

 

2. Synott Apartment

Booking Cancellations

For reservations made directly through Synott Global, cancellations approved before check-in shall be subject to a 50% cancellation fee. The remaining 50% of the booking amount may be refunded, less any applicable bank charges, transaction fees, administrative costs, or third-party service fees.

No refunds shall be issued after check-in, once the guest has occupied the apartment, or where the reservation period has commenced.

For reservations made through third-party booking platforms, including but not limited to Airbnb, Booking.com, Expedia, and similar platforms, the cancellation, refund, and dispute resolution policies of the respective platform shall apply. Synott Global shall not be responsible for refund decisions, processing timelines, or policy determinations made by such third-party providers.

Guests are encouraged to carefully review the cancellation and refund policies applicable to their chosen booking platform before confirming a reservation.

No-Show Policy

Failure to arrive on the scheduled booking date without prior notice may result in forfeiture of booking payments.

Property Damage

Charges for damages, missing items, excessive cleaning, or policy violations may be deducted from deposits where applicable.

 

3. Synott Fleet

Vehicle Reservation Cancellation

Reservations cancelled at least 48 hours before the scheduled pickup time may qualify for a refund, subject to 20% administrative charges.

After Vehicle Pickup

No refunds shall be issued once the vehicle has been released to the customer.

Early Return

Returning a vehicle before the agreed rental period does not automatically entitle the customer to a refund.

Damage and Traffic Violations

Customers remain responsible for:

  • Vehicle damages
  • Traffic violations
  • Parking tickets
  • Regulatory fines incurred during the rental period

Duplicate Payments

Refunds may be granted for:

  • Duplicate payments
  • Overpayments
  • Verified billing errors

Refund Processing

Approved refunds shall be processed within 14 to 30 business days.

Acceptance

By making payment for any Synott Global service, the customer confirms acceptance of this Refund Policy and agrees to be bound by its terms.